Billing & Payment Options
Making a WUM utility bill payment is convenient and secure. We offer several options to meet the needs of our customers, but if additional assistance is required, please call our office for more information at (912) 352-9339.
Customers will receive a bill approximately every 60 days. * For more information, please view our Policies and Procedures Page.
*All due dates and collection dates may vary slightly from 60 days due to the work week.
Ways to make a payment
WUM accepts Cash, Money Order, Check, Credit/Debit Card, eCheck, and Auto-draft from a valid Checking account.
We accept the following payment options:
- Visa, MasterCard, Discover credit or debit cards. Card payments require a 3.65% processing fee (charged by card processor).* Customer sets up and manages through the Customer Portal.
- eCheck. There is a $1.95 eCheck convenience fee charged per transaction*. Customer sets up and manages through the Customer Portal.
- Automatic Bank account draft. No fee associated with this method. Customer sets up by completing this FORM and submitting to WUM for processing. Customer must notify WUM in writing to change information or cancel schedule autodraft.
Customers can pay their utility bill using any of the following convenient methods:
When you sign up for recurring payments, your bills are automatically paid from your credit card, debit card or your bank account.* Enroll in and manage autopay from the Customer Portal.
Located near the customer entrance at our office, the Payment Drop-Box is secure and always available. Account information must be included with payments in order to be applied successfully.
Pay by Mail:
To pay by mail, make your check or money order payable to Water Utility Management and send it, along with your utility bill statement stub, to the following address:
Water Utility Management
PO Box 1526
Savannah, GA 31402
Pay by Phone:
To pay by phone, simply call (912) 352-9339 and choose the option to make a payment. Be sure to have your account number ready. Please note: credit or debit card payments will incur a 3.65% processing fee added to the total amount.
Pay in Person/Drive-Thru:
Payments can be made in person at 28 Abercorn Street, Savannah, GA 31401. For added convenience, our location offers a customer lobby with up to four pay windows and a drive-thru lane for those who wish to stay in their vehicle.