High Water Bill Options

Receiving an unexpectedly high water bill can be alarming!  Water Utility Management takes high bill concerns seriously and is committed to protecting our water supply and assisting customers. We offer the following adjustment programs for qualifying customers:

  • Leak Repair Adjustment rewards customers for fixing leaks, and is limited to one in a rolling 12-month period.
  • Unexplained High Water Usage Adjustment addresses a single-bill that is more than twice as high as a customer’s previous usage for similar billing periods when there is no leak to fix. It is limited to one in a rolling 24-month period.

The requirements and process for applying for either adjustment are detailed below:

Leak Repair Adjustment

The Leak Repair Adjustment rewards customers for fixing leaks and is limited to one in a rolling 12-month period. A customer may apply for this bill credit provided that:

  • The bill in question was greater than two times the average water use
  • The customer has not received a Leak Repair Adjustment in the previous 12 months
  • The customer has submitted this application within 60 days of the end date for the service period in question

Step 1. Gather Documentation

To request a leak repair adjustment, please complete the proper application and provide Customer Care with the following information within 60 days of the leak repair:

  • A copy of the repair receipt or paid in full invoice
  • Your Water Utility Management account number
  • The property address where the repair took place
  • Range of high bill dates caused by the leak
  • The date and description of the repair

Step 2. Submit Application & Required Documents

PDF Document: Leak Repair Adjustment Application

Send your application and supporting information to our office by one of the following methods:

  • Online Application:   Click Here
  • Email:   CustomerCare@WaterGA.com
  • Fax:    912-355-4466   Attn: Water Bill Adjustment
  • Mail:  Water Utility Management
    Attn: Water Bill Adjustment
    P.O. Box 1526
    Savannah, GA 31402
  •  In person:  28 Abercorn Street, Savannah, GA 31401

Applying Adjustments

A representative will contact you once your submission has been received and deemed eligible for the adjustment program. Upon application acceptance and verification of the previous leak being repaired, the leak adjustment will be applied as a credit to the account.

Accounts receiving leak adjustments are ineligible for another water leak repair bill adjustment for the next 12 months.

Unexplained High Water Usage Adjustment

Water Utility Management allows a residential customer to apply for a non-leak, Unexplained High Water Usage Adjustment on their bill provided that:

  • The customer has at least 6 consecutive months of water use at the service address.
  • The Unexplained High Water Usage bill was greater than two times the average water use.
  • The customer has not received an Unexplained High Water Usage Adjustment in the previous 24 months.
  • The customer has submitted this application within 60 days of the end date for the service period in question.

How to Apply

Complete the following application and return within 60 days of the end of the service period for the unexplained high water usage:

PDF Document:  Unexplained High Water Usage Application

Send your application and any supporting information to our office by one of the following methods:

  • Online Application:   Click Here
  • Email:   CustomerCare@WaterGA.com
  • Fax:    912-355-4466   Attn: Water Bill Adjustment
  • Mail:  Water Utility Management
    Attn: Water Bill Adjustment
    P.O. Box 1526
    Savannah, GA 31402
  •  In person:  28 Abercorn Street, Savannah, GA 31401

Applying Adjustments

A representative will contact you once your submission has been received and deemed eligible for the adjustment program. Upon application acceptance and verification of the previous issue being resolved, the adjustment will be applied as a credit to the account.

Accounts receiving an unexplained high bill adjustment are ineligible for another adjustment of this type for the next 24 months.

Why would I not qualify for a water leak repair bill adjustment?

Your account may not qualify for a water leak repair bill adjustment if during the high water volume period you:

  • Failed to provide documentation that the leak was repaired,
  • Filled a swimming pool,
  • Established a new landscape (new sod, new trees, xeriscaping), or
  • Received a water leak repair bill adjustment in the previous 12 months.

Why would I not qualify for a high water use bill adjustment?

Your account may not qualify for an unexplained high water use bill adjustment if during the high water volume period you:

  • filled a swimming pool
  • identified dripping faucets or other visible water leaks
  • established a new landscape (new sod, new trees, xeriscaping)
  • previously received an undefined high water use bill adjustment in the previous 24 months.