Where does my water come from?
All of the water provided by WUM is groundwater. Almost all of southeast Georgia draws groundwater from the Floridan Aquifer System. Groundwater is so good to drink because it is naturally filtered through all the many layers of clay, limestone, and rock in the earth. The Floridan Aquifer System contains some of the most pure, clear, and healthy drinking water available and is like a large lake flowing through the limestone rocks hundreds of feet below the earth’s surface.
Why does my drinking water look cloudy sometimes?
Once in a while, you get a glass of water and it looks cloudy; maybe milky is a better term. After a few seconds it miraculously clears up! The cloudiness might be caused by the water in the pipes being under a bit more pressure than the water in the glass, but is more likely due to tiny air bubbles in the water. Like any bubble, the air rises to the top of the water and goes into the air above, clearing up the water. Cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless.

It usually happens when it is very cold outside because the solubility of air in water increases as water pressure increases and/or water temperature decreases. Cold water holds more air than warm water. In the winter, water travels from the reservoir which is very cold and warms up during its travel to your tap. Some of the air that is present is no longer soluble, and comes out of solution.

Also, water pressure has something to do with it. The water in the pipes is pressurized to a degree (which helps to get the water all the way from the water tower to your home). Water under pressure holds more air than water that is not pressurized. Once the water comes out of your tap, the water is no longer under pressure and the air comes out of solution as bubbles (similar to a carbonated soft drink). The best thing to do is let it sit in an open container until the bubbles naturally disappear.

How do I know my water is safe?

To ensure your water complies with the Safe Drinking Water Act, each community water system operates under a permit. Each permit is issued and overseen by the State of Georgia’s Environmental Protection Division (EPD). The EPD requires screening for contaminants, radiation, bacteria, and other regulated properties. These requirements are more stringent than those the FDA puts on bottled water.

We conduct laboratory tests of the water every month, and we publish a summary of all the test results annually, called a Consumer Confidence Report (CCR).  CCRs are available through this website -click on your water system on the Interactive Map , to download a .pdf.

Why does my water sometimes smell like eggs?
Nearly all groundwater picks up mineral deposits as it seeps through the earth. Those mineral deposits may influence the color, taste, and odor of the water. You may notice white spots when water dries on a car, for instance (that is dissolved calcium). And, in some cases, you may notice an egg odor to the water (that is dissolved sulfur). None of these minerals are unsafe or unhealthy to drink. The sulfur odor is usually masked by the chlorine we use to treat the water. If you notice a sulfur odor, call in and we will adjust the chlorine level.

Already a CUSTOMER?

Log into your account to view your account and pay your bill.

new to our service area?

Applying for service is easy! Just click the button below to get the process started.

Looking for Outage Status?

Get updated status information about service interruptions.