New Customer Portal FAQs

 

New Customer Portal > New Customer Portal FAQs

Updated 9/13/2021

 

What is the New Customer Portal?

The New Customer Portal (Coming Mid-October 2021) is the new and improved central location for accessing customer resources and account information, such as bill statements and past usage on an account. As a customer, you can access the Customer Portal to perform the following actions:

  • Manage your account and billing, payment, and communication preferences.
  • Submit service requests to Customer Care.
  • View past bills for record keeping.

 

How do I access the new Customer Portal?

From Mid-October 2021 and onward, simply visit the Customer Portal from WaterGA.com. For incoming customers, you will need to register your account details to have a Customer Portal account set-up. For existing customers, your account will be migrated to the new portal. Use your email address as the ‘User ID’ and request a password reset to login to the new portal. For additional assistance, please contact CustomerCare@waterga.com.

How to create a new account?

Using the email address on file with Water Utility Management, customers will visit the Customer Portal and select ‘Sign-in‘ and then ‘Register‘. From there, follow all prompts and enter information to complete your account setup. Contact CustomerCare@waterga.com if you need additional assistance.

Who can access the new Customer Portal?

The customer portal is publicly accessible, however, full features are restricted to current customers with an assigned account number and email address to serve as their ‘User ID’.

Where can I find my login details?

Once your account has been setup, simply visit the Customer Portal and select ‘Sign in‘. Using your email address on file with us, reset your password to gain entry.

I forgot my username or password - help!

If you cannot remember your password, use the ‘Reset Password‘ feature. You will need access to the email address associated with your Water Utility Management account to retrieve these details and successfully reset your account password.

What language does the Customer Portal Support?

By default, the customer portal will display all menus and options in US English. Spanish can also be selected as the primary language for the new portal.

How can I report a problem or request an enhancement to the Customer Portal?

Send an email with your case to CustomerCare@waterga.com with the subject line: “Customer Portal Issue”.

How do I get to the new Customer Portal?

Once the new portal is LIVE (Mid-October 2021 and onward), the ‘Customer Portal‘ tab on the homepage of WaterGA.com will automatically redirect to the new URL. Previous links will redirect to the new portal login as well. Once the link is published and active, we will list it here. 

Did my account information transfer from the previous Portal?

Yes, customers with existing accounts prior to the new Customer Portal going LIVE will be migrated to the new system. Please note: Confirm that autopay agreements are still active once logged into the new Customer Portal to avoid payment failures or a missed bill.