Apply For Service
Applying for service is easy, but first, please visit our Interactive Map to confirm that we service your address. Please note: if applying in person at our office, applications submitted after 4:30 PM will not be processed until the following business day.
Service Location/Account Transfers: To transfer an existing service to a new location in a WUM service area, or to transfer a previous account into a new account holder’s name, please complete a new service application and indicate your previous service location. For additional questions or assistance, please call or email our office.
Application Submittal Instructions
Submit the printable forms here via email, fax, mail, or in person to our office. Send supporting documents attached in one email to customercare@waterga.com or one fax to 912-355-4466. Please send all documents together as we are unable to process incomplete applications.
Application submittal must include:
- Photo ID matching the person requesting service (must match the person listed on the Proof of Residency)
- Proof of Residency
Please do not send password protected documents as it will delay application approval for water service.
Please allow two (2) business days for us to process your application and create your account. Our representative will contact you and provide you with your account number, which you can use to pay your deposit / establishment fee. Once notified that your application has been approved and account has been setup, you will have up to three (3) business days to contact our office and remit payment for service to begin. * Upon receipt of payment, your water service will begin within one (1) business day.
* If services are already available at the service location, failure to remit payment within three (3) business days will result in service interruption.
Fees
All applicants are subject to an Establishment Fee of $50.00 that is due upon account setup.
Service may be subject to one of the following Deposits:
Homebuilder Deposit of $200.00. Refundable upon sale of the home.
Tenant Deposit of $150.00. Refundable upon closure of the account.
Owner Deposit of $150.00 required only if owner has a history of delinquency.
New Home Construction Applicants:
Depending on location, a combination of the below fees may apply:
Meter Fee of $410.00 required if location needs a new meter set.
Tap Fees or Impact Fees vary. This is calculated to paid if the location never had active water service.
If you elect to have a meter installed and to begin water service when paying your Tap Fee, your Meter Fee will be included in the Tap Fee price. If you elect to begin service at a later date, you will be required to pay a separate Meter Fee to have the meter installed.
Interested in Setting Up Auto-Pay?
When you sign up for recurring payments, your bills are automatically paid from your credit card, debit card or your bank account. Enroll in AutoPay today by selecting the option within the Customer Portal.
Please be advised: Autopay created on the Customer Portal will automatically charge your account ON to the Due Date. *There is a $1.95 fee associated with autopay payments made via eCheck initiated on the Customer Portal. If using a debit or credit card for autopay payments, there will be a 3.65% processing fee added to the final payment.* Funds to cover the full amount of payment PLUS associated fees will need to be available for the transaction to be successful.
If customers would like to save on fees, the option to use ACH autodraft is available. If using this method, please be advised that you must keep WUM updated of any account changes to avoid possible suspension of service due to non payment. Please complete this form and return to WUM to have ACH autodraft setup on your account.