—Advanced Metering Infrastructure
Every drop, visible — down to the last meter.
Our Advanced Metering Infrastructure (AMI) program is replacing aging meters across our 17 county service area with smart, wireless-enabled devices that give you real-time insight into your water use and give our crews the data to run a tighter, more responsive system.
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% of meters upgraded to new AMI meters
Turn on Account Alerts
It just takes a few easy steps to set up your alerts.
- Log into the Customer Portal HERE
- Once logged in, click on Consumption from the left menu
- Click Manage Alerts to set up your alerts.
Go paperless in just a few clicks! ✨ Don't forget to activate eBilling before you log out of the Customer Portal today. It only takes a moment: click Contact Preferences on the left menu, check Enroll in Paperless, and type in your email address. Thank you for going green with us!
—WHY IT MATTERS
A win for customers, a win for WUM.
AMI isn’t just a hardware swap. It changes how you understand your own usage and how our teams operate day to day.
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01 Real-time alerts, not just data Once your portal account is active, you can turn on alerts for things like leaks, unusual consumption, or a bill trending past your usual threshold — sent the moment they happen, not after your next bill arrives. |
02 Real-time usage visibility Log into your Customer Portal and see consumption as it happens, rather than waiting for a bi-monthly bill to find out what happened.
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03 Early leak detection Unusual flow patterns show up quickly, so you can catch a running toilet or a slow pipe leak before it turns into a costly repair.
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04 Safer field operations Wireless reads mean fewer crew members walking through yards and neighborhoods to check meters by hand, cutting exposure to everyday field hazards.
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05 Fewer truck rolls Move-ins and move-outs can be handled remotely by office staff instead of dispatching a technician to the property, saving time and fuel.
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06 Stronger system planning Granular consumption data helps our engineers plan capacity, spot pressure issues, and manage the network with far more precision than manual reads ever allowed. |
"Advanced metering has made us a more efficient organization. We see problems in the system sooner and get crews to them faster, and a lot of questions that used to require a truck can now be answered from the office. Fewer trips means lower operating costs, and that helps us hold the line on what our customers pay."
"We can now see a customer's water use in 15-minute increments instead of a single total for the billing cycle. So when someone calls with a question, we can walk through their actual usage with them and pinpoint the day and the hour it happened."