High Water Bill Options

The Leak Repair Adjustment rewards customers for fixing leaks and is limited to one in a rolling 12-month period. A customer may apply for this bill credit provided that:

• The bill in question was greater than two times the average water use
• The customer has not received a Leak Repair Adjustment in the previous 12 months
• The customer has submitted this application within 60 days of the end date for the service period in question

Step 1. Gather Documentation

To request a leak repair adjustment, please complete the proper application and provide Customer Care with the following information within 60 days of the leak repair:

• A copy of the repair receipt or paid in full invoice
• Your Water Utility Management account number
• The property address where the repair took place
• Range of high bill dates caused by the leak
• The date and description of the repair

Step 2. Submit Application & Required Documents

Leak Repair Adjustment Application can be found HERE

Send your application and supporting information to our office by one of the following methods:

• Email:   CustomerCare@WaterGA.com
• Fax:    912-355-4466   Attn: Water Bill Adjustment
• Mail:  Water Utility Management
  Attn: Water Bill Adjustment
  P.O. Box 1526
  Savannah, GA 31402
•  In person:  28 Abercorn Street, Savannah, GA 31401

Applying Adjustments

A representative will contact you once your submission has been received and deemed eligible for the adjustment program. Upon application acceptance and verification of the previous leak being repaired, the leak adjustment will be applied as a credit to the account.

Accounts receiving leak adjustments are ineligible for another water leak repair bill adjustment for the next 12 months.