Billing & Payment Options
There are multiple ways to make a WUM utility bill payment. We offer several options to meet the needs of our customers, including eBilling and autopay. We are here to answer any questions you may have, please feel free to email us at CustomerCare@waterga.com or call our office for more information at (912) 352-9339.
Customers will receive a bill approximately every 60 days. * For more information, please view our Policies and Procedures Page.
*All due dates and collection dates may vary slightly due to the work week.
e-Billing Enrollment
Stay on top of your water bill by enrolling for e-Billing! E-Billing allows you to receive your water bill by email each new billing cycle. You can even opt-out of receiving a paper statement and help WUM GO GREEN! Follow these steps to get your account enrolled for e-Billing:
· Click HERE to log into or register for our new customer portal.
· Click on “Contact preferences” on the left side of the screen.
· Under the account address where it shows “Sign up for e-billing”, click the email button and then enter and confirm your email address.
*KEEP THE “MAIL PAPER COPY” BUTTON UNCHECKED TO STOP RECEIVING A PAPER BILL.*
· Click “Update”.
Once enrolled, make sure you add the recommended email addresses listed on the enrollment screen to your email contacts list. Once you’ve enrolled, you will start receiving your bill by email with your next bill. Thank you for helping WUM reduce its carbon footprint!
Autopay Enrollment
Let’s face it, you have better things to do than think about your water bill. With Auto Pay, you can schedule your own recurring payment each month you have a balance due and give yourself peace of mind that your bill will be paid if the funds are available. Follow these steps to schedule your own Auto Pay:
· Click HERE to log into or register for our new customer portal.
· Click on “Enroll in auto pay” towards the top-center of the screen.
· Click on the “Enroll” button to the right of the account information.
· Securely store your preferred payment method.
· Click “Enroll now”.
Once enrolled you will receive a confirmation that your account has been enrolled for Auto Pay. It is still your responsibility to confirm your payment is made by the due date.
Ways to make a payment
WUM accepts Cash, Money Order, Check, Credit/Debit Card, eCheck, and Auto-draft from a valid Checking account.
We accept the following payment options:
- Visa, MasterCard, Discover credit or debit cards. Card payments require a 3.65% processing fee (charged by card processor).* Customer sets up and manages through the Customer Portal.
- eCheck. There is a $1.95 eCheck convenience fee charged per transaction*. Customer sets up and manages through the Customer Portal.
- Automatic Bank account draft. No fee associated with this method. Customer sets up by completing this FORM and submitting to WUM for processing. Customer must notify WUM in writing to change information or cancel schedule autodraft.
Customers can pay their utility bill using any of the following convenient methods:
Auto-Pay:
When you sign up for recurring payments, your bills are automatically paid from your credit card, debit card or your bank account.* Enroll in and manage autopay from the Customer Portal.
Payment Drop-Box:
Located near the customer entrance at our office, the Payment Drop-Box is secure and always available. Account information must be included with payments in order to be applied successfully.
Pay by Mail:
To pay by mail, make your check or money order payable to Water Utility Management and send it, along with your utility bill statement stub, to the following address:
Water Utility Management
PO Box 1526
Savannah, GA 31402
Pay by Phone:
To pay by phone, simply call (912) 352-9339 and choose the option to make a payment. Be sure to have your account number ready. Please note: credit or debit card payments will incur a 3.65% processing fee added to the total amount.
Pay in Person/Drive-Thru:
Payments can be made in person at 28 Abercorn Street, Savannah, GA 31401. For added convenience, our location offers a customer lobby with up to four pay windows and a drive-thru lane for those who wish to stay in their vehicle.