PRIVACY POLICY

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Information you provide to us; information about how you use our websites, mobile applications, and other online services; information about the computers and devices you use to access our services; information about your online activities and your interests; information about how you respond to our communications;

information about the location of your mobile device based on the location of nearby WiFi networks or, subject to your consent, information accessed via the location functionality of your device; and information about you from publicly or commercially available sources.

When do we collect information?

We collect information from you when you register on our site, fill out a form or enter information on our site.

Information We Collect

We may collect the following information:

• Personal information, such as name, account number, address, email, and phone number

• Payment information, including credit/debit card numbers or bank account details used to pay bills

• Service history and usage data, such as water consumption and billing information

• Technical information, such as IP address, browser type, and device information through cookies and similar technologies

How We Use Your Information

Your information may be used for:

• Providing and managing your water utility account and services

• Processing payments and billing inquiries

• Communicating with you regarding service updates, outages, and offers

• Responding to customer service requests and feedback

• Improving website functionality and user experience

• Complying with legal and regulatory obligations

How Information Is Shared

We do not sell or lease your personal information to third parties.  No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Information may be shared under the following circumstances:

• With service providers who assist in operating our website or processing payments (subject to confidentiality obligations)

• With government authorities or regulators as required by law

• With law enforcement as necessary to protect our rights, safety, or property

Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, or modification. These include encryption, secure servers, and routine security assessments.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You may opt out of cookie use by changing your browser settings, but some features may not function correctly if cookies are disabled.

Your Choices & Rights

You may:

• Access or update your personal information by logging into your Customer Portal account

• Request deletion or correction of your information, subject to applicable law

• Opt out of promotional communications at any time using account preferences

Changes to Policy

We may update this Privacy Policy periodically. Revised policies will be posted to www.waterga.com with the revised effective date. Continued use of the website constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or your personal information, please contact us at:

Water Utility Management
Address: 28 Abercorn Street, Savannah GA  31401
Phone: (912) 352-9339
Email Address: CustomerCare@watega.com

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Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google Analytics on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.