* Please Note: Applications are no longer being accepted for the COVID-19 Assistance Program. *

Water Utility Management is concerned with the impact that the COVID-19 pandemic has had on our customers and their livelihoods – we’re here to help. As a result of this challenging time, WUM previously introduced the COVID-19 Customer Assistance Program to help minimize the monthly billing impact to customers who needed it most during the months of March 2020 – August 2020.

 What is the COVID-19 Customer Assistance Program?

The COVID-19 Customer Assistance Program previously addressed the billing concerns of customers who had been directly affected financially during the COVID-19 pandemic. Customers who were unable to work or had lost their livelihoods were able to apply for possible billing assistance from Water Utility Management. WUM took a balanced approach to ensure we supported our customers that needed it the most, while also considering the long-term impacts for all of our customers. The length of the program was decidedly limited to the months between March 2020 and August 2020.

To take part in this program previously, eligible customers needed to complete and submit an application to our office. Applications were reviewed by an internal committee and acceptance was communicated promptly to eligible customers. Upon acceptance into the program, our office worked to create an interest free repayment schedule for customers on a case-by-case basis. Most repayment plans were spread out over the following 6 – 12 months to help lessen the immediate financial impacts during this time. Depending on account history, some plans may have required a down payment.

Eligibility Requirements

The following criteria was required to be considered for acceptance:

  • Customers must acknowledge loss of employment, livelihood or being forced to take a voluntary leave due to the COVID-19 outbreak and be able to provide documentation of hardship during the March 4, 2020 and August 31, 2020 timeframe.
  • All customers must provide their Water Utility Management Customer Number and contact information confirming they are a customer.
  • All customers must agree to enter into a payment arrangement with the understanding that all payments, both payment arrangements and future billings, must be paid on time or an immediate service disconnection will be scheduled.
  • Customer must be in good standing with Water Utility Management prior to March 4, 2020.
  • Accounts must not have past due charges, NSF charges over the past 12 months, and must not be locked out for delinquent or non-payment prior to March 4, 2020.
  • Program acceptance is only applicable to current charges on bill statements due between March 4, 2020 and August 31, 2020.

Accepted Documentation

Filing for unemployment or re-employment assistance, city, state or federal COVID-19 relief. Letter from employer that states you or another household member have reduced hours or were laid off. Other documents that shows you or another household member have had direct financial impact through the COVID-19 crisis.


* Please Note: Applications are no longer being accepted for the COVID-19 Assistance Program. *