WUM RESPONSE TO COVID-19
Water Utility Management wants to take a moment to assure it’s customers that operations will continue as normal during the COVID-19 (Novel Coronavirus) pandemic, and that drinking water provided by WUM will meet or exceed all state and federal safety requirements. The company remains dedicated to providing safe and reliable drinking water and the highest level of service to its customers. WUM will adhere to the guidelines set forth by the Georgia Department of Public Health and will make provisional arrangements for its employees when and if necessary. As a utility that provides critical public services, our focus is on ensuring the continued reliability and safety of our water and wastewater systems for our customers, as well as the health and safety of our employees.
**Until further notice, our Customer Service lobby and Drive-thru services will remain closed. Our payment drop-box will remain available, as well as online services and phone/email communication options. **
To help protect public health during the evolving Coronavirus outbreak and to ensure safe, clean water continues to flow to customers’ homes, WUM will also suspend all water service shut-offs for those facing financial difficulties through May 31st, 2020. WUM will revisit the shut-off policy prior to or at that time, but we advise customers to make payments as they can in order to lower the bill amount accruing.
WE’VE IMPLEMENTED SOCIAL DISTANCING
For employee and customer safety, WUM has closed it’s customer payment lobby and drive-thru lanes. Customers can drop payments in our overnight drop box (28 Abercorn Street, Savannah, GA 31401), pay online, via phone, or through their bank’s bill payment process.
As a reminder: Please make sure your customer contact information is up-to-date in the customer portal.
For your safety and the safety of our employees, we ask that you do not approach our employees while they are performing their duties. We request that you follow social distancing recommendations issued by the Centers for Disease Control and Prevention. We appreciate the patience of our customers during this time and will post updates and send communications as things change or develop.
Please follow us on Twitter and Facebook @WaterUtilityMgt for updates and company communications as the situation evolves.
Help avoid clogs and backups: WUM strongly recommends that you do not flush wipes or paper towels down the toilet. Even wipes labelled “flushable” won’t break down and can lead to backups in your household plumbing and problems in wastewater collection systems. These items are being used more than ever, WUM asks customers to bag items or throw them in the trash instead of flushing. With an increase in home cooking, please remember to keep sinks and drains clear of fats, oils and grease. Thank you for your help as these actions will ensure our wastewater systems can effectively serve our customers.